Cancelling or moving a session
You can cancel or move a session free of charge if you tell us at least 12 hours before it starts.
If you cancel less than 12 hours before the start time, or you do not attend, the session counts as used and is taken from your package.
If we need to cancel
If your coach has to cancel, the session is not taken from your package and we will book a new time with you.
Cancelling a package
Packages are paid in advance and cannot be cancelled for a refund, except for the medical reason in our Refund Policy.
Taking a break
Some packages can be paused. Whether a package can be paused, and for how long, depends on the package. Ask us before your break and we will tell you what applies to yours.
To cancel or move a session, message us on WhatsApp at +971 50 426 7274 or email [email protected].
Last updated: October 2026